How to return: 

Initiate your return by emailing us at ole.athltc@gmail.com by entering your order number and email address used to place your order. Contact customer service for further support.

If your return contains multiple items, each item must be returned to the stock point it was shipped from. You must box them separately to prevent delays in processing your return/refund.  

You have 14 days from receiving your order to return the Product to us. We recommend that you proceed returning within 7 days of receiving your order to ensure that it arrives back in time. Please note that we can only accept returns after both parties have agreed and achieved consensus for the return.

Please note that you have 14 days to contact us for the return issue. If you contact us after this 14 days period, we cannot guarantee a refund or exchange of the product.

Allow 5-7 business days for the package to be delivered back to its original stock point. Our teams will process your return within 1-2 business days. Once the return has been accepted, your refund/exchange will be processed. 

Should you encounter any issues, our team will be happy to assist.  

Returns Policy

Returned Products must conform to our returns policy below.

Products must be returned within 14 days of delivery.

You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

  • Products should be returned unworn (other than to try them on), unwashed, undamaged, and unused with their original tags and secure packaging (as relevant).
  • Accessories such as caps should be returned in the original boxes provided and inside a protective shipping box.
  • If the Product comes with a security tag this should be left on.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

You cannot cancel a contract for the supply of any of the following Products:

  • Any Products that have been personalized or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.

Personalized and customized products

Due to the nature of personalized and customized Products, returns, changes or cancellations are at our discretion. In exercising this discretion, we will have regard to the level of personalization and customization and also reserve the right to offer a store credit rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights. Please note, that personalized and/or customized Products may have a long lead-in time before shipping, but payment will be taken at the time of or shortly after you submit your order and in advance of shipping.

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